Refund policy

RETURNS & REFUNDS POLICY — TIDELINE

We want you to love your bracelet. If something isn't right, here's how returns work.

RETURN WINDOW
You may return any unworn item within 14 days of delivery for a refund or exchange. To be eligible, the item must be unworn, undamaged, and in its original packaging.

HOW TO RETURN
Contact us at tidelinebracelets@gmail.com with your order number and reason for return. We'll get back to you with the next steps within 1–2 business days.

REFUNDS
Once we receive and inspect your returned item, we'll process your refund to your original payment method within 5–7 business days. Shipping costs are non-refundable.

SALE ITEMS
Items purchased during a sale or with a discount code are eligible for return at the price paid.

EXCHANGES
Want a different size or design instead? Let us know in your return request and we'll sort out an exchange once we receive your original item.

DAMAGED OR FAULTY ITEMS
If your bracelet arrives damaged or faulty, contact us straight away at tidelinebracelets@gmail.com with a photo and your order number, and we'll arrange a replacement or refund at no extra cost to you.

QUESTIONS
Reach out any time at tidelinebracelets@gmail.com — we're happy to help.